Effective communications over the phone require clarity of speech, knowing what you want to express, and a willingness to engage with someone using good listening skills and prompts. Some of the basics required to effectively communicate during a phone call.
1. Prepare for the call You don’t need to prepare a script, but consider what you want to say. You have to thing whom you need to speak, and whether there is any information that the other person may want from you. 2. Speak clearly There are many reasons for making telephone calls to someone . Before you make phone call anyone , think about the purpose of the call. Gather information, communicate information, negotiate, obtain agreement, make arrangements, sell something, or develop an idea?
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3. Use quick word that make sense to others Sometimes you may not know the person whom you are taking with. So at the first of the call, people introduce themselves by mentioning their names and designations. So use proper language practices when you are talking over the phone. 4. Listen actively Communicating is not just about speaking So listen properly and actively before answer them. also when you are listening to other one over the phone call, do not interrupt them.
5. Use good and descriptive language
We make a call to someone to communicate our massages and get answers. So we have to use good and descriptive meaningful language to make proper conversation. 6. Write down important points before making a call put pen and a paper near you when you make a call. While calling, you may have to write down something. A phone number or address or etc.
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